Frequently Asked Questions

This page is fairly long, so here are some quick links to specific sections:

Comic Con @ Home / Exclusive  |  Shipping  |  About the Badges

Have a question that's not answered here? Drop us a line! 

 

San Diego Comic Con @ Home & 2020 Exclusive

If a regular merit badge is sold out in the store, have I missed my chance to get one?

All of our regular merit badges are currently open-edition, and will restock for future online and in-person sales! Otherwise our annual exclusive badges are sold exclusively at SDCC, and will not be restocked or sold online.

Are you planning on making more of the 2020 exclusive badge?

Like previous years, the exclusive badge is a Limited Edition. We manufacture a set number of them, and we will not be making any more.

 

Shipping FAQs

Do you ship internationally?

Yes! Shipping rates are automatically calculated at checkout. Due to COVID-19, shipping times may vary depending on your local post, and there are some countries that the US Postal Service cannot currently ship to. If you’re on that list, drop us a line and we’ll find an alternate method.

When will my order ship?

All orders will ship after the store closes. 

Can I send my order as a gift?

Yes, please let us know in the order notes and we will not include pricing on the packing slip.

I can't find my package! What should I do?

Contact your local postal carrier first and be sure to take next steps with them, such as filing a lost mail claim. We are not responsible for any lost or stolen mail.

I need to return something! What should I do?

If an item arrives broken or otherwise defective, please contact us & we will arrange for you to return it and we'll send a replacement. We do not accept returns for undamaged merchandise.

I changed my mind—can I get a refund?

We’re so sorry that you’ve changed your mind, but unfortunately we are unable to accept refunds or returns once badges are purchased.

I made a mistake in my order—can you edit it?

Within reason! If you want to swap out items that are the same cost (ie. one badge for another, NOT one exclusive for a regular badge) or combine two orders to have them ship together to the same address, please send an email to us with your order confirmation number and we will do our best to help. Please note that we may be sold out of some items or might not be able to combine in all cases.

If you have any additional questions, you can check out our Shipping Policies page for more info.

 

About the Badges 

Are you planning on making more badges?

Absolutely! We have a huge list of ideas and designs that we’re excited to make available at conventions every year. At the moment, new patches debut at San Diego Comic-Con, but that may change in the future!

What kind of patches are these?

Our merit badges are 1.5” diameter, 100% embroidered patches with an iron-on backing. They’re washable, dry cleanable, shrink proof, and will often last longer than the clothing they’re attached to!

Who makes these?

We do! We design the patches ourselves, and work with a Boy Scout patch manufacturer in the US to make the final product.

How can I attach my merit badge to my shirt / sash / lanyard / backpack?

Our merit badges come with an iron-on backing so you can iron or sew them on as soon as possible, even with your hotel room iron.

Do I have to prove that I’ve earned a merit badge before I buy one?

Nope, Con Rangers runs entirely on the honor system. If you met a celebrity in a bathroom and not an elevator, your secret’s safe with us.

What conventions are the Con Rangers going to this year?

We’ll be at Comic-Con @ Home in July, but otherwise, we hope to be back in the con circuit in 2021! Stay safe, everyone!

Will you have more of the 50th Badge in stock?

Unfortunately, we are unable to make or sell any more of the SDCC 2019 Exclusive 50th Badge. It was a legal agreement between ourselves and Comic-Con to sell them only at the convention. We purchased over triple the amount of 2018's exclusive and had no idea it would blow up beyond that.

Are you doing a scavenger hunt again for this year's SDCC?

Yes! We love scavenger hunts - making them, doing them, seeing everyone enjoy them. Since this year is virtual, we’re taking a year off, but we’ll be sharing a bunch of things on social media. And we can’t wait until seeing you all at 2021!

Have any additional questions? Send us a line!