FAQ

If a merit badge is sold out in the store, have I missed my chance to get one?

All of our regular merit badges are currently open-edition, and will restock for future online and in-person sales! Otherwise our annual exclusive badges are sold exclusively on-site at SDCC, and will not be restocked or sold online.

Do you ship internationally?

Yes! Shipping rates are automatically calculated at checkout. Due to COVID-19, shipping times may vary depending on your local post.

When will my order ship?

All orders ship after the store closes. 

Can I send my order as a gift?

Yes, please let us know in the order notes and we will not include pricing on the packing slip.

I can't find my package! What do I do?

Contact your local postal carrier first and be sure to take next steps with them, such as filing a lost mail claim. We are not responsible for any lost or stolen mail.

I need to return something! What do I do?

If an item arrives broken or otherwise defective, please contact us & we will arrange for you to return it and we'll send a replacement. We do not accept returns for undamaged merchandise.

If you have any additional questions, you can check out our Shipping Policies page for more info.

I changed my mind--can I get a refund?

There are NO refunds once badges are purchased.

I changed my mind about the items in my order. Can you edit my cart?

Please send an email to us with your order confirmation number and we can combine items. Note: This must be done before we ship items out, and if items are substantially different in weight, we may have to charge you additional shipping. We'll email you a confirmation before we do, though!

Are you planning on making more badges?

Absolutely! We have a huge list of ideas and designs that we’re excited to make available at conventions every year. At the moment, new patches debut at San Diego Comic-Con, but that may change in the future!

What kind of patches are these?

Our merit badges are 1.5” diameter, 100% embroidered patches with an iron-on backing. They’re washable, dry cleanable, shrink proof, and will often last longer than the clothing they’re attached to!

Who makes these?

We do! We design the patches ourselves, and work with a Boy Scout patch manufacturer in the US to make the final product.

How can I attach my merit badge to my shirt / sash / lanyard / backpack?

Our merit badges come with an iron-on backing so you can iron or sew them on as soon as possible, even with your hotel room iron.

Do I have to prove that I’ve earned a merit badge before I buy one?

Nope, Con Rangers runs entirely on the honor system. If you met a celebrity in a bathroom and not an elevator, your secret’s safe with us.

Will you have more of the 50th Badge in stock?

Unfortunately, we are unable to make or sell any more of the SDCC 2019 Exclusive 50th Badge. It was a legal agreement between ourselves and Comic-Con to sell them only at the convention. We purchased over triple the amount of 2018's exclusive and had no idea it would blow up beyond that.

When will your online store be open?

Our store opens for week-long sales throughout the year and the next opening is July 22-26 during San Diego Comic Con At Home. Follow us on Twitter and Instagram or join our mailing list (scroll to the bottom of the page) to find out when the one after that is!

What conventions are the Con Rangers going to this year?

We hope to be back in the con circuit in 2021! Stay safe, everyone! 

Are you doing a scavenger hunt again for this year's SDCC?

Yes! We love scavenger hunts - making them, doing them, seeing everyone enjoy them. Stay tuned!

Have any additional questions? Send us a line!