Frequently Asked Questions
This page is fairly long, so here are some quick links to specific sections:
Have a question that's not answered here? Drop us a line!
San Diego Comic-Con @ Home & 2021 Exclusive
Will you be participating in Comic-Con@Home 2021?
Yes! We have three new badges for this year, including one exclusive.
When will the badges be for sale?
The badges will be released on Friday, July 23rd at 9AM PT in a single drop, which means that we will not be restocking throughout the weekend. All other regular edition badges and accessories will be for sale as well. The shop will close at 11:59PM on Monday July 26th.
Is there a new exclusive for Comic-Con@Home 2021?
Yes! Our exclusive for 2021, “Attended A Con From Your Couch” can be found here. In the interest of fairness, we are allowing 2 per household and will be refunding any that go over that limit.
Do you ship internationally?
Yes! Shipping rates are automatically calculated at checkout. Due to COVID-19, shipping times may vary depending on your local post, and there are some countries that the US Postal Service cannot currently ship to. If you’re on that list, drop us a line and we’ll find an alternate method
Update for 2021: Right now, Con Rangers is unable to ship to the UK. We understand this is incredibly frustrating to our UK fans, and are working hard to figure out a solution that works for everyone. Please shoot us an email if this affects you!
When will my order ship?
All orders ship after the store closes. All orders are shipped via the United States Postal Service, and will ship after the online sale's closing date. Shipping prices are calculated automatically based on the weight of items in your cart. Please make sure your email is correct when checking out, as you will receive an email when the label has been created with tracking for you to observe.
Can I send my order as a gift?
Yes, please let us know in the order notes and we will not include pricing on the packing slip.
I can't find my package! What should I do?
Contact your local postal carrier first and be sure to take next steps with them, such as filing a lost mail claim. We are not responsible for any lost or stolen mail.
I need to return something! What should I do?
If an item arrives broken or otherwise defective, please contact us & we will arrange for you to return it and we'll send a replacement. We do not accept returns for undamaged merchandise.
I changed my mind—can I get a refund?
We’re so sorry that you’ve changed your mind, but unfortunately we are unable to accept refunds or returns once badges are purchased.
I made a mistake in my order—can you edit it?
Within reason! If you want to swap out items that are the same cost (ie. one badge for another, NOT one exclusive for a regular badge) or combine two orders to have them ship together to the same address, please send an email to us with your order confirmation number and we will do our best to help. Please note that we may be sold out of some items or might not be able to combine in all cases.
If you have any additional questions, you can check out our Shipping Policies page for more info.
About the Badges
Are you planning on making more badges?
Absolutely! We have a huge list of ideas and designs that we’re excited to make available at conventions every year. At the moment, new patches debut at San Diego Comic-Con, but that may change in the future!
If a regular merit badge is sold out in the store, have I missed my chance to get one?
- If a badge is labeled “Open Edition” it means that we are continuing to produce it and it will be restocked when we’re out.
- “Limited Edition” are patches that are either no longer produced.
- “Retired” are no longer being restocked. If there is sufficient interest in a retired path, we may reprint them in the future (but no guarantees).
What kind of patches are these?
Our merit badges are 1.5” diameter, 100% embroidered patches with an iron-on backing. They’re washable, dry cleanable, shrink proof, and will often last longer than the clothing they’re attached to!
Who makes these?
We do! We design the patches ourselves, and work with a Boy Scout patch manufacturer in the US to make the final product.
How can I attach my merit badge to my shirt / sash / lanyard / backpack?
Our merit badges come with an iron-on backing so you can iron or sew them on as soon as possible, even with your hotel room iron.
Do I have to prove that I’ve earned a merit badge before I buy one?
Nope, Con Rangers runs entirely on the honor system. If you met a celebrity in a bathroom and not an elevator, your secret’s safe with us.
What conventions are the Con Rangers going to this year?
We’ll be at Comic-Con@Home in July, but otherwise, haven’t made any plans for conventions beyond that. Check here and our social media for any new announcements about the fall and 2022.
Will you have more of your SDCC exclusives from other years?
Our yearly exclusive badges are Limited Edition. We manufacture a set number of them, and we will not be making any more. With conventions being virtual this year, we may have 2020 & 2021's exclusives available in extremely limited stock at the next in-person SDCC in 2022.
Will you have more of the 50th Badge in stock?
Unfortunately, we are unable to make or sell any more of the SDCC 2019 Exclusive 50th Badge. It was a legal agreement between ourselves and Comic-Con to sell them only at the convention. We purchased over triple the amount of 2018's exclusive and had no idea it would blow up beyond that.
Are you doing a scavenger hunt again for this year's SDCC?
We love scavenger hunts - making them, doing them, seeing everyone enjoy them. With SDCC going virtual once more in 2021, we will once again be sharing a bunch of things on social media. And we can’t wait until seeing you all in person—whenever that may be!